Returns and Refunds

Made to order, so no change-of-mind returns

Your shirt does not exist until you order it. It is printed with the design you chose and cannot be resold to anyone else, so we are not able to accept returns or exchanges simply because you have changed your mind, chosen the wrong size, or decided you do not like the design.

Please check the design and your size before you pay. There is a size guide with measurements in the size picker, on the screen where you choose your size and add the shirt to your cart.

If you are buying from the United Kingdom or the European Union, you normally have 14 days to cancel a distance purchase. That right does not cover goods made to your specification or clearly personalised, and every shirt here is printed with the design you chose after you order it.

If it arrives faulty, we replace or refund it

If your order arrives misprinted, damaged, defective, or is simply not what you ordered, tell us within 30 days of delivery and we will send a replacement or refund you in full, whichever you prefer. You will not be charged for the replacement or its shipping.

This covers problems such as:

• printing that is smudged, misaligned, cracked, faded or the wrong colour;
• a tear, hole, stain or seam fault in the shirt itself;
• the wrong size, colour or design in the parcel;
• damage that clearly happened in transit.

Normal variation is not a fault. Screen colours differ from printed ink, and the garment measurements in the size guide carry a small tolerance.

How to make a claim

Email hello@inspiredtees.shop within 30 days of delivery and include:

• your order number, which is in your confirmation email;
• a photo of the problem, and a photo of the whole shirt;
• whether you would like a replacement or a refund.

You do not usually need to post the item back. We will tell you if we need it returned, and we will cover the cost if we do.

Refunds

Approved refunds go back to the card or payment method you paid with. We issue the refund as soon as the claim is agreed, and your bank typically takes a further 5 to 10 working days to show it.

A full refund includes the shipping you paid and any tax charged on the order.

Parcels that do not arrive

If tracking shows your parcel as delivered but you do not have it, check with your household and neighbours first, then contact us. If a parcel is genuinely lost in transit we will reprint and resend it at no cost.

If a parcel comes back to us because the delivery address was wrong or incomplete, we will contact you to arrange a resend. The reshipping cost is payable in that case, because the shirt itself was made correctly.

Cancelling before it is printed

You can cancel an order for a full refund at any point before it enters production. Email hello@inspiredtees.shop with your order number straight away and we will stop it if we still can.